At PTC Financial Solutions we strive to deliver exceptional services and a smooth customer experience. Below are our policies regarding refunds, delivery, returns, and cancellations.
1. Refund Policy
Refunds for services are offered under the following conditions:
– A refund request must be made within 14 days from the date of purchase.
– Refunds are granted only if the service was not performed as described.
– Refunds will be processed within 7 days of request and will be sent out via check or can be stored as credit.
– No refunds are available for completed services or services already in progress, unless otherwise specified.
2. Delivery Policy
Our services are delivered via online or on-site.
– For online services, delivery will occur immediately upon completion of the service request.
– For on-site services, the service will be provided at the scheduled time and location as agreed during booking.
– Customers are responsible for ensuring access and availability during the service delivery window.
3. Return Policy
Since we provide services rather than physical products, there is no return policy. However, if you are unsatisfied with the service provided, we encourage you to contact us at reception@ptc-financial.com within 7 days of service provided to discuss your concerns and explore resolution options.
4. Cancellation Policy
You may cancel or reschedule services under the following conditions:
– One-time Services: Cancellations must be made at least 24 hours before the scheduled service. If the cancellation occurs after this period, a cancellation fee may apply.
– Recurring Services or Subscriptions: You may cancel or adjust your subscription at any time before the start of the next billing cycle. Cancellations made after the cycle begins will apply to the following billing period.
– To cancel or reschedule, please contact us at reception@ptc-financial.com, or call us at (239) 242 1243